The Bilingual Member Care Representative I is a dynamic position that supports our English and Spanish speaking co-op members. The position deals directly with developing member account relationships and processing account inquiries in a fast-paced call center environment. A successful candidate for this role should have a solid commitment to providing a professional and positive customer service experience, along with strong problem-solving and conflict resolution skills. The ability to maintain a high level of accuracy while handling a high volume of inquiries is essential. If you have the required skills and enjoy serving others, this would be an excellent opportunity for you.

• Process service orders, forms, applications and requests
• Create and maintain member account information as appropriate
• Acknowledge and resolve member-related concerns
• Maintain confidentiality of member information and documentation
• Receive incoming calls and assign them to the appropriate departments
• Promptly respond to member inquiries with solutions
• Communicate efficiently with members through multiple channels
• Establish a professional member relationship and ensure a positive member experience
• Other duties may be assigned as needed

Required Skills & Abilities

• Maintain a positive, empathetic and professional attitude at all times
• Demonstrate excellent telephone etiquette skills
• Demonstrate exceptional verbal communication skills
• Ability to write professional emails and letters
• Punctuality and consistent work attendance are expected
• Ability to work overtime and flexible shifts
• Ability to work in a fast-paced environment
• Excellent computer skills with reasonable speed and accuracy
• Experience with Microsoft Office programs required
• Ability to work in a team environment and independently
• Strong problem-solving and critical thinking skills
• Ability to multitask while maintaining accuracy and attention to detail
• Ability to remain composed and professional in high-pressure or escalated customer interactions
• Demonstrate strong ownership of assigned tasks
• Ability to be receptive to constructive feedback

Language Skills

• Must have good written, verbal, and interpersonal communication skills in English and Spanish.
• The ability to communicate clearly and understand English and Spanish.
• The ability to write reports and business correspondences, to effectively provide feedback and recommendations to team members, management team, and other department staff in English and Spanish.

Preferred Skills

• Electric utility experience
• Call Center background
• Bilingual skills are preferred

Education and/or Experience

• High School Diploma or general education degree (GED)
• Minimum of 2 years related experience or training

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full job description is presented at time of the interview or upon applicant request.

Sponsorship for Work Authorization Not Available.

Snapping Shoals EMC has been in business for over 80 years. During that time, we have built a strong reputation for providing reliable power and excellent customer service. Our roots go back to the 1930's and the early days of America's rural electrification.

Benefits:

• Competitive pay - negotiable based on experience
• Medical, dental, vision and prescription drug coverage
• Health Savings Account with company annual contribution
• Life insurance and disability
• 401K with company match
• Pension plan
• Paid holidays and time off
• Educational/tuition reimbursement plan
• Professional and personal development
• Employee discounts
• Employee Assistance Program
• Wellness programs and onsite fitness center
• Uniforms provided

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

All contingent offers are based upon successful completion of our pre-employment verification process, which includes a criminal background check, physical health screening, drug test, MVR and proof of eligibility to work in the United States.